Nationwide At-Home Lab Infrastructure for Telehealth
Telehealth platforms solved the visit — then hit the lab. Sending a virtual patient to a physical phlebotomy site breaks the very model you built. VitalDrop closes that gap: ship branded Tasso collection kits directly to patients across all 50 states, dispatch via REST API, and auto-sync CLIA-certified results to your portal in under 72 hours. One integration turns diagnostics into another async surface inside your product.
You made the visit virtual. The lab is still in person.
A telehealth platform's promise is that care happens wherever the patient is. But the moment a provider orders labs, the patient is sent back into the physical world — to schedule, drive, sit, and return. That handoff is where conversion leaks, where asynchronous care stops being asynchronous, and where patients disengage.
30–40%
of ordered labs never get drawn
Telehealth patients referred to outside phlebotomy sites delay or skip the draw — and the virtual care episode quietly ends without a diagnosis.
2 touchpoints
added to every lab order
A draw visit and a results visit convert an async encounter into a scheduling problem — the opposite of why patients chose telehealth.
27%
drop-off before the results consult
More than a quarter of patients never complete the follow-up that turns a lab order into a treatment decision.
Five steps from your API call to results in your portal
VitalDrop is designed to plug into a telehealth stack, not replace it. You own the patient relationship and the clinical workflow — we handle kit logistics, lab processing, and structured result delivery.
Dispatch via API or portal
Place a kit order through a single REST endpoint or the provider portal. Patient address, panel selection, and branding are all passed in the request. Orders ship same business day.
White-label kit to the door
Your branded Tasso kit ships nationwide in discreet packaging with illustrated instructions and a prepaid return mailer. Tracking is surfaced back to your platform via webhook.
Patient collects and mails
The five-minute capillary collection needs no phlebotomist. The patient seals the sample and drops it in any UPS box — the single friction point your virtual care model can't otherwise solve.
CLIA lab + physician review
Samples are processed at a CLIA-certified, COLA-accredited laboratory. A licensed physician reviews every result before release, giving your platform a clinical checkpoint you don't have to staff.
Results land in your portal
Structured results post to your platform via signed webhook within 72 hours. EHR integration and PDF exports are available so the data flows wherever your clinical workflow needs it.
Why telehealth teams choose VitalDrop
Wholesale kit economics
Volume-based wholesale pricing means your unit cost drops as you scale. No minimums that block pilots — no per-patient fees that punish growth.
HIPAA from end to end
Encrypted in transit and at rest, signed webhooks, full audit logging, and BAA support. PHI never touches a system your compliance team hasn't approved.
Built for async care
Telehealth is asynchronous by nature. VitalDrop matches it — kit dispatch, collection, and results sync all happen without a patient booking a second appointment.
Clinical credibility, inherited
CLIA certification, COLA accreditation, FDA-cleared collection, and physician-reviewed results give your platform the regulatory foundation patients and payors expect.
CLIA-Certified Labs
COLA Accredited
FDA-Cleared Collection
HIPAA-Compliant + BAA
What telehealth teams ask before integrating
How does the API integration work?
VitalDrop exposes a REST API for order dispatch, status queries, and result retrieval, plus signed webhooks for real-time status and result delivery. A typical integration is a few endpoints: create order, subscribe to webhooks, and consume structured result JSON. Our partnerships team provides sandbox access, sample payloads, and implementation support.
Can we white-label the entire patient experience?
Yes. The kit box, sleeve, patient instructions, and the results delivery all carry your platform's branding. The patient never sees a third-party lab identity — the entire diagnostic journey looks and feels like your product, which is essential for retention and LTV in a virtual care model.
What's the nationwide coverage and turnaround?
Kits ship to all 50 states. Once the lab receives the returned sample, CLIA-certified processing delivers results to your portal within 72 hours. Combined with same-business-day outbound shipping, most patients complete the full loop within a week — far faster than routing them to a local phlebotomy site.
How is PHI protected and what compliance do you support?
All data is encrypted in transit and at rest, webhooks are cryptographically signed, and full audit logging is retained. We provide a Business Associate Agreement (BAA) and operate to HIPAA standards throughout. Collection uses an FDA-cleared device and processing occurs at CLIA-certified, COLA-accredited laboratories.
What does physician review add for a telehealth platform?
Every result is reviewed by a licensed physician at the processing laboratory before release — an independent clinical checkpoint your platform inherits without staffing it. This supports safer asynchronous care and strengthens your position with payors, partners, and regulators who expect a clinician in the loop.
Turn diagnostics into an async surface
Ship branded kits nationwide, sync CLIA-certified results to your portal, and inherit a physician-reviewed clinical checkpoint — all through one integration. Request telehealth partner access.