Privacy Policy

We collect information you provide directly — such as your name, contact details, shipping address, and payment information — as well as laboratory test results and health data generated through your use of VitalDrop. We also collect limited technical data (such as device and browser information) needed to operate the service.

We use your information to fulfill test orders, process samples through our accredited laboratory partners, deliver your results, operate your dashboard and trend tracking, provide AI-assisted educational insights, and provide customer support. We do not sell your personal health data.

Your health information is handled under HIPAA-compliant protocols and encrypted in transit and at rest. Access to personal health data is restricted to authorized personnel and laboratory partners involved in processing your tests.

You can access, download, and share your results from your dashboard at any time. You may request correction or deletion of your personal information, subject to legal and laboratory record-keeping requirements. To exercise these rights, contact VitalDrop support.

We share information only with accredited laboratory partners necessary to process your tests, and with service providers (such as shipping carriers) under appropriate confidentiality obligations. We do not share personal health data for marketing purposes.

We may update this policy from time to time. Material changes will be reflected on this page with an updated revision date.